Frequently Asked Questions

Registration
Ordering
After Sale Help
Shipping
Returns

Registration

Q: Do I need to register before placing an order?
A: You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Click here to register.

Q: How do I register with Rulehim.com?
A: Our registration process is fast, free, and will save you time for future purchases. Click here to register.

Q: How do I reset my password?
A: Simply Click here to reset your password. We will automatically send you an email with a link to reset your password.

Q: How do I change my account information?
A: As soon as you log in to your account, you will be redirected to a page where you can change your account info, name, password, billing and shipping addresses, and your password.

Q: Can I change my email address?
A: You can change your email address by logging in to your account and then click on edit under account info.

Q: I still have more questions, who can I contact?
A: You can contact our customer service department for any further question.

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Ordering

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, and Paypal.

Q: Can I order by phone?
A: We do not accept phone orders at this time for security and privacy reasons.

Q: Are my private information safe and secure?
A: We take extra measures to protect your information. Please refer to our Privacy Policy for further information.

Q: Can I cancel or modify my order?
A: Because we ship our items as soon as the order is placed it might be difficult to change it or cancel it. However, you can always try to call us at toll free +1 855.RULEHIM and we will do our best to help you.

Q: What size fits me best?
A: Information about size and fit can be found by clicking here.

Q: I still have more questions, who can I contact?
A: You can contact our customer service department for any further question.

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After Sale Help

Q: What happens after I place my order?
A: We will immediately send you an email confirmation indicating that we received your order request. Sometime mail server mistakenly filter email from us as spam, so please check your spam or junk folders to retrieve emails and take us off that list.  

Q: How do I check on my order status?
A: As soon as you log in to your account you will see towards the bottom of the page an Order History section. Click on details by your current order and you can get all the info that you need.

Q: Why was my order cancelled or put on hold?
A: In rare case your order status would indicate that your order is cancelled or put on hold. This is due to one of the following reasons:

Rulehim.com was unable to verify the billing information that you entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically cancelled.

If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.

If you still need help please contact us for further details.

Q: I still have more questions, who can I contact?
A: You can contact our customer service department for any further question.

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Shipping

Q: How do you ship my order?
A: Shipping details can be found by clicking here.  

Q: Do you offer international Shipping?
A: We offer international shipping to various countries.  More shipping details can be found by clicking here.  

Q: How do I track my order?
A: As soon as we ship your order, we will send you an email with a tracking number.

Q: I still have more questions, who can I contact?
A: You can contact our customer service department for any further question.

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Returns

Q: What is your return policy?
A: Click here to read our detailed return and exchange policy.  

Q: How soon would I get my return credit back?
A: Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement..  

Q: I still have more questions, who can I contact?
A: You can contact our customer service department for any further question.